Purchases on our site are subject to the provisions of Legislative Decree no. 206/2005 (Consumer Code), dictated in the matter of distance contracts, in cases where the delivery of the goods takes place at the domicile or place indicated by the purchaser, as these purchases are completed outside the business premises.

The legislation provides that the right of withdrawal can be exercised only by natural persons (consumers) who act for purposes that can be considered unrelated to their commercial activity.

The right of withdrawal, therefore, cannot be exercised by legal persons and natural persons acting for purposes related to a commercial activity. Purchases made by resellers or by subjects who in any capacity purchase for resale to third parties are also excluded from the right of withdrawal.

The consumer has the right to withdraw from the contract within 14 working days (fourteen days) from receipt of the goods, returning the goods subject to withdrawal to the seller, who will refund the price of the returned goods, excluding the outward transport costs. .

It is understood that the management of the return is entirely the responsibility of the buyer who exercises the right of withdrawal.

It should be noted that the returned item must be intact, free from aesthetic and mechanical defects and provided with original packaging, otherwise it will not be possible to take advantage of the right of withdrawal.

To complete the refund, it is necessary to provide by email or certified email the order number and the bank details on which to obtain the transfer (IBAN Code - Current Account of the invoice holder).

The refund will be made within 14 working days of receipt of the returned goods, after checking by the technical staff.

The right of withdrawal for online purchases does NOT apply:

to purchases whose delivery is made within a store;
to audiovisual products or computer software delivered sealed, which have been opened since
to goods made to measure or personalized or which, by their nature, cannot be
returned or are liable to deteriorate or expire rapidly;
purchase of harmonicas, reeds, mouthpieces and all accessories that are tested directly
contact with mouth and saliva;
to the goods sent and not yet collected, under penalty of payment of the shipping cost only
multiplied by two (round trip).

In this very delicate and critical phase, we remind you that for the safety of all, the right of withdrawal is NOT applicable for all instruments that require direct contact, this falls within the cases of exclusion referred to in Article 59 of Legislative Decree 205 / 2006, will be restored as soon as the ongoing COVID19 health crisis ends.

please contact us for further information: altovolumestrumentimusicali@gmail.com